0800 466 657

CHRISTCHURCH    AUCKLAND    WANAKA

landscape design, outdoor living, award-winning landscaper, Goom Landscapes, unique

Customer Satisfaction Survey

 

As a valued customer of Goom Landscapes, we welcome your feedback and comments to help us enhance our overall service.

 

We would appreciate you taking a few minutes to answer the following questions and rate your recent service experience. There are 14 questions below in total.

 

Please be assured that all answers are treated in the strictest confidence and are used as a general guideline to highlight areas that we may be able to improve our service or communications.

 

In appreciation of you taking the time to complete our survey, Goom Landscapes will donate $10 for every survey received to the Canterbury West Coast Air Rescue Trust to support their vital work with the Westpac Rescue Helicopter.  Click to visit CWCAir Rescue Trust website

 

Please rate your experience using a scale of 1 - 10 :

1 - disappointing, 5 - met your expectations and 10 - exceeded your expectations



Name *
Address
Town/City *
Email *
1. Goom Landscapes were professional in their approach to the project at all times *
2. I felt that Goom Landscapes had a thorough understanding of the project *
3. I was offered solutions and alternatives to various parts of my project *
4. I felt that I was listened to and my input was appreciated *
5. I was given a thorough explanation of all processes, stages and procedures that the project would require *
6. I was given a full breakdown of expected costs and fees prior to commencement of work *
7. I feel that Goom Landscapes staff were always relatively easy to get hold of *
8. Goom Landscapes were fully cooperative to my requests throughout the project *
9. I felt that Goom Landscapes were responsible in their attitude towards understanding and resolving isssues that arose *
10. Overall, I feel that the project met the timeline that was agreed *
11. Goom Landscapes explained all parts of their services that could assist me through the project (eg Design, Construction, Planting, Ongoing Maintenance) *
12. Goom Landscapes staff treated my property with respect and care while they were on site *
13. At all times during the project, I felt that I was fully aware of the next stage and financial implications *
14. I would recommend Goom Landscapes to friends, family or colleagues in the future *
If there are any comments you would like to make in regards to any question, please do so here
Would you like us to contact you to discuss aspects of our service in further detail? *
 

 

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